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Frequently Asked Questions

This is a new, more transparent way of putting food on the table.

Delivery Specifics

Between 6AM-8PM* on your designated delivery day (office deliveries will arrive before 5PM). Delivery days are based on your location & range from Tuesday to Friday. You don’t have to be home when your basket arrives, so no worries if you’re not able to receive it.

*Weather or traffic conditions may impact delivery times, but we do everything we can to stay within that time frame.
We will put your basket at your front door unless otherwise stated. So, please let us know of any specific directions under My Account > Preferences.
Your order will come to you via our refrigerated trucks in an insulated plastic tote, with the FH logo on top. It will be kept cool with ice packs and insulation foil, and will stay fresh until you get home.
We love our planet, so we try to be as friendly to it as possible. That means we recycle and reuse as much as possible. So, please leave out your bins, foils and ice packs from week to week so we can wash them and get them right back to you full of fresh stuff. Just leave them out where your new delivery will be dropped, and we will swap the old for the new.
Our drivers will do everything they can to get your basket to you. However, if you do not provide us with the proper address, gate codes, or other necessary delivery information, we will bring your basket back to our office & charge a $10 redelivery fee. Alternatively, you can swing by our office in Clarkston (Monday-Friday, 9am-5pm) that same week to pick it up. At the end of the week, we will donate any leftover produce so that nothing goes to waste.
You may have noticed you're not able to update your delivery address on your account. That is so that we make sure to get all your changes routed correctly in the right timing. Please fill out this form to request an address change. Keep in mind, this may alter your delivery day, and won't take affect until the following business week. If you have any questions or concerns about updating your account information, reach out to our office anytime.


Each week, you're able to log in between Tuesday at 2PM and Friday at 2PM to make customizations to your upcoming orders. At that time, your order is locked in & our farmers to begin harvesting items specifically for your basket. Outside of that window, you won't be able to make changes.

Once the shopping window is open, go to My Account > Upcoming Deliveries. If you have a delivery the following week, you'll see the orange "Customize" button. Once you've clicked 'Customize', use the minus and plus button to remove / add items to your basket. The items with a yellow background are currently in your basket. The items with a white background can be added in after you remove one of the yellow default items. Items under the Featured Add-Ons section can be added to your order for an additional fee (you'll see a price with them so you'll know they aren't free swaps).
Once you login to your FH account, you will be directed to the "Upcoming Deliveries" tab. On this screen, you can see all current and future orders. Keep in mind, you will only be able to make changes to your upcoming produce basket during the customization window each week (Tuesday 2PM - Friday 2pm).
Once you login to your FH account, navigate to Account Info and scroll to the bottom section where payment info can be edited.
To change basket types, go to the "Recurring Items" tab within your account and remove your existing, recurring basket. Then simply visit the "Basket" page within our Shop and select a new produce basket. To be safe, you can always review the "Upcoming Deliveries" tab within your account to review any changes you've made to your orders.
We will run your credit card on file on Tuesday the week of your scheduled delivery, and you will receive an emailed receipt. You should also know, we use a third party authenticator, which means we don’t store your info on our site, which makes it as safe as possible.
Yep, you can see them by visiting the "Order History" tab within your personal account.
With FH, there are no strings attached--you can close your account at any time. Just log in, go to the "Account Info" page, and click "Go to Cancellation Form". Once we receive your request, we’ll schedule a driver to pick up any bins, ice packs or foils you may have.

One note: If you cancel after Friday at 2:00pm & have a delivery scheduled for the following week, you will receive one final basket. At this point, our farmers have already received your order & begun harvesting.


Be sure to check out our blog for detailed, item-specific storage tips and recipes. As with all produce, we recommend a quick wash in cold water right before you prepare it.
Check out our recipe bank. We regularly add new recipe ideas to go along with the produce in your baskets. Let us know if you have any other suggestions!
We try to be 100% accurate when packing your goods, but we are humans and not machines, so we do make mistakes from time to time. If you get an item that’s not top quality, or if your order is incorrect, please send us an email and we will make it up to you every time, no questions asked!
We like free things. So if you see an item in your basket with a “freebie” sticker on it, that one’s on us. Just spreading the veggie love.


The cost of produce factors in everything it takes to get from seed to plate. That means seeds, labor, transport, packaging, and delivery. But rest assured, we don’t take shortcuts. We are competitive with your local grocers, and want to offer food that is not only tasty, but also affordable.
The cost of each basket includes 4 things, listed in order of percentage of cost
1. We want to buy the most quality local and organic food around.
2. We want to pay our farmers the wage they deserve.
3. We want to offer you the convenience of having your produce hand selected, and hand delivered.
4. We want to keep doing all the above things, which means we gotta get paid, too!


To join an existing co-op, view our current options on the “Delivery Location” section of the Sign Up page. A notification email is sent when your basket is delivered to a co-op between 6am-5pm. Ice packs & insulation keep your food safe all day!
Current customers are able to purchase electronic Gift Cards (which are emailed to the recipient) in the shop while logged into an account. One-time baskets are not available as our business model revolves around ongoing support of local farms with sustainable packaging.


We partner with farmers who grow food the right way. That means, all organic all the time. We meet with each farmer we work with, and if they pass the gold standard approval, then we send their produce your way! We try to support as many local growers as we can, as well as encourage a healthy regional food system.
When we say it’s local, that means it came from the State of Georgia. We’re pretty serious about that. When you see items in your basket that are not local, we try our next best to ensure they are regional. When you see warm-weather fruit in your basket, that’s because we still want to offer as much variety as we can while maintaining our local roots.

Skips & Refunds

If you’re headed out of town, simply let us know by using the “Skip Delivery” button on your Upcoming Deliveries page before the Friday 2PM cutoff. This feature will only skip that specified week’s delivery, so if you want to opt for an extended hold, we suggest visiting the "Delivery Hold" tab in your account settings.
We would absolutely love to have more flexibility & allow late skips, but to respect our farmers, all orders are final after 2:00pm on Friday. At that time, we send each farm our total orders for the upcoming week & they begin harvesting accordingly. If you're unable to use your upcoming basket, we would gladly donate your order towards the Share the Harvest market, supporting refugee families in Clarkston.
We do our absolute best to make sure we over-communicate any upcoming orders & deliveries. However, our weekly emails & delivery notifications (if you're a co-op member) are purely meant as a courtesy to you. You are responsible for being aware of upcoming deliveries, and making adjustments during the fixed customization window (Tuesday 2PM to Friday 2PM). We cannot issue refunds based on missed notifications. Unless we inform you otherwise, expect a delivery to arrive as indicated on your Account page.

Share the Harvest

Share the Harvest is our way of giving back to the people of Atlanta. It's a movement that uses food as a catalyst to create positive change in our homes, neighborhoods, and city. Learn more about it here.
As a Fresh Harvest customer, a portion of every basket that you purchase goes towards funding Share the Harvest. In addition, if you ever need to skip your basket, you can click "Donate" instead, and the value of that basket will go towards our Share the Harvest market. We couldn't do it without you!

Why Fresh Harvest?

1. Every single basket you purchase supports local farmers and artisans, and helps us pay them what they deserve, allowing them to grow sustainably.
2. We understand the value of giving back to the local community. A portion of every basket you purchase goes towards supporting our neighbors in need. See our Share the Harvest page for more details.
3. We love our getting to know our customers. We host cooking demos, educational events at the garden, community meals, volunteer opportunities, and more!
4. We are committed to a “no-waste” mentality. We purchase and deliver according to exact orders and nothing more, reducing food waste. At the end of each week, our freezers are empty & fresh produce arrives the following week. We also invest heavily into reusable packaging materials. Check out our Sustainable Packaging Guide.

Still have questions?

Send a message to info@freshharvestga.com and we'll make sure you're taken care of!


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