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Frequently Asked Questions

This is a new, more transparent way of putting food on the table.

Delivery Specifics

Between 8AM-6PM on your designated delivery day. Delivery days are based on location, which are assigned upon sign-up. We deliver Tuesday-Friday. You don’t have to be home when your basket arrives, so no worries if you’re not able to receive it.
We will put your basket at your front door unless otherwise stated. So, please let us know of any specific directions in the “Delivery Notes” section on the Sign-Up Page.
Your order will come to you via our refrigerated trucks in an insulated plastic tote, with the FH logo on top. It will be kept cool with ice packs and insulation foil, and will stay fresh until you get home.
We love our planet, so we try to be as friendly to it as possible. That means we recycle and reuse as much as possible. So, please leave out your bins, foils and ice packs from week to week so we can wash them and get them right back to you full of fresh stuff. Just leave them out where your new delivery will be dropped, and we will swap the old for the new.

Account

On Wednesdays we send out a “Next Week’s Harvest” email that marks the beginning of the customization period for the following week. Then, you have until Friday at 2PM to make changes.
Once you login to your FH account, you will be directed to the "Upcoming Deliveries" tab. On this screen, you can see all current and future orders. Keep in mind, you will only be able to make changes to your upcoming produce basket during the customization window each week (Wednesday afternoons - Friday at 2pm).
To change basket types, go to the "Recurring Items" tab within your account and remove your existing, recurring basket. Then simply visit the "Basket" page within our Shop and select a new weekly or bi-weekly produce basket. To change your delivery frequency, simply choose your preferred frequency from the dropdown within the "Recurring Items" tab. To be safe, you can always review the "Upcoming Deliveries" tab within your account to review any changes you've made to your orders.
We will run your credit card on file on the Monday before your scheduled delivery, and you will receive an emailed receipt. You should also know, we use a third party authenticator, which means we don’t store your info on our site, which makes it as safe as possible.
Yep, you can see them by visiting the "Order History" tab within your personal account.

Produce

Be sure to check out our blog for detailed, item-specific storage tips and recipes. As with all produce, we recommend a quick wash in cold water right before you prepare it.
Check out our blog. We post regular recipes, farm updates, farmer profiles, as well as weekly storage tips and inspiration. Also, don’t forget to friend us on Facebook, and follow us on Instagram and Twitter to stay up to date this way!
We try to be 100% accurate when packing your goods, but we are humans and not machines, so we do make mistakes from time to time. If you get an item that’s not top quality, or if your order is incorrect, please send us an email and we will make it up to you every time, no questions asked!
We like free things. So if you see an item in your basket with a “freebie” sticker on it, that one’s on us. Just spreading the veggie love.

Alternative Options

To join an existing co-op, view our current options on the “Delivery Location” section of the Sign Up page. To start a new co-op, just call us at the office (770-847-6630) and we will provide further info on how to get set up.
If you want to share FH as a gift, we suggest using our "Gift Cards" page. If you’d rather opt for a "Gift Basket", just sign up as a new FH customer, use the recipients name and address on the information page, input your own payment info, and then select the basket size on our "Shop" page. Once you've finished, just give us a call (770-847-6630) and we can notate the order as a one-time delivery.

Farmers

We partner with farmers who grow food the right way. That means, all organic all the time. We meet with each farmer we work with, and if they pass the gold standard approval, then we send their produce your way! We try to support as many local growers as we can, as well as encourage a healthy regional food system.
When we say it’s local, that means it came from the State of Georgia. We’re pretty serious about that. When you see items in your basket that are not local, we try our next best to ensure they are regional. When you see warm-weather fruit in your basket, that’s because we still want to offer as much variety as we can while maintaining our local roots. No, your bananas are not from GA, but they are from a tropical organic farm that we’ve vetted.

Cost

The cost of produce factors in everything it takes to get from seed to plate. That means seeds, labor, transport, packaging, and delivery. But rest assured, we don’t take shortcuts. We are competitive with your local grocers, and want to offer food that is not only tasty, but also affordable.
The cost of each basket includes 4 things, listed in order of percentage of cost
1. We want to buy the most quality local and organic food around.
2. We want to pay our farmers the wage they deserve.
3. We want to offer you the convenience of having your produce hand selected, and hand delivered.
4. We want to keep doing all the above things, which means we gotta get paid, too!

Vacations and Cancellations

If you’re headed out of town, simply let us know by using the “Skip Delivery” feature below the “Customize” tab on your weekly deliveries page. This will only skip that specified week’s delivery, so if you want to opt for an extended hold, we suggest visiting the "Delivery Hold" tab in your account settings.
With the FH way, there are no strings attached. So you can cancel at any time. Just make sure you either fill out the contact form here, or let us know via email before 2PM on Friday if you wish to cancel your recurring delivery. Then, we’ll pick up any bins, ice packs or foils you have on your regularly scheduled delivery day the following week.

Share the Harvest

Share the Harvest is our way of giving back to the people of Atlanta. It's a movement that uses food as a catalyst to create positive change in our homes, neighborhoods, and city. Learn more about it here.
As a Fresh Harvest customer, a portion of every basket that you purchase goes towards funding Share the Harvest. We couldn't do it without you!

Why Fresh Harvest?

1. Every single basket you purchase supports local farmers and artisans, and helps us pay them what they deserve, allowing them to grow sustainably.
2. We understand the value of giving back to the local community. A portion of every basket you purchase goes towards supporting our neighbors in need. See our Share the Harvest page for more details.
3. We love our getting to know our customers. We host cooking demos, educational events at the garden, community meals, volunteer opportunities, and more!
4. We are committed to a “no-waste” mentality. We purchase and deliver according to exact orders and nothing more, reducing food waste. At the end of each week, our freezers are empty & fresh produce arrives the following week. We also invest heavily into reusable packaging materials.

Still have questions?

Send us a message and we'll have your answer on the way in a jiffy.